Partners
Red Box Recorders - Technology Partner
Company Overview
Red Box Recorders provide mission-critical solutions for emergency services, local government, financial institutions and contact centers, where customers require simple, reliable solutions for compliance, legal disclosure, quality management or improved service delivery.
Red Box Recorders software solutions cover everything from voice and data capture, storage and event logging, to retrieval, playback and analysis. Their latest multi-function products incorporate smart, reliable and cost-effective technologies that businesses need, including Web-based interfaces that give worldwide access to replay, configuration and maintenance.
With over 20 years’ experience in the voice recording industry, it’s little wonder, that Red Box Recorders are used worldwide in over 120 countries.
Speakerbus and Red Box Recorders
Red Box Recorders are tested and approved for use with Speakerbus Hoot n’ Holler and the latest generation of i turret® solutions to deliver high-quality audio recordings for compliance with all communications devices.
Designed and optimized for mixed telephony environments, such as VoIP, TDM, CTI and data, the recording solution can deliver up to 500 concurrent VoIP recordings, 480 E1 channels or 240 traditional telephony or radio connections. The recorder can manage any mixture of recording inputs, up to 500 per server, with unlimited recording capacity across multiple recording servers. In this way, it makes front- and back-office recording easily achievable, whatever technologies, infrastructure or systems the organization uses.
The system integrates with i turret® to ensure every communication is recorded and correlated against the specific device and trader. The solution enables the voice recorder to be located anywhere on the network, which is ideal for business continuity planning. The i turret ® further simplifies the roll out of voice recording, by negating the need for span port connectivity therefore, reducing network port usage.
http://www.redboxrecorders.com/